Learn any personal information required to make a deposit at Cafe Casino. Cafe Casino ensure all your personal info is secure and will not request it unless absolutely necessary. Cafe Casino is the best online casino that I have ever played on. The support department is great and they do follow thru with their promises. Cafe Casino is fast getting you withdrawal to you and believe it or not you win!! I have been playing for ten yrs now and they are the only casino that I can truthfully say try them. Thanks Cafe Casino.
Resolved - This player has become non-responsive to our requests for updates. As such we assume they've managed to resolve their issue with out our intervention.
Read our Cafe Casino Review.
Player's Complaint
My withdrawal is still pending after 9 days. I already had a verified account and had made two previous withdrawals. When I call I get told that it is pending the last permission, which is security check and they won’t give me any other information. They also won’t tell me when my funds will be released. This has been very disheartening. Please help!!
4 Responses
Hi jc1999 - welcome to ThePOGG.com!
I think you need to be a little more patient and allow the operator time to resolve this issue on their own before asking for a 3rd party complaint service to intervene. If you still haven't received your funds by Friday the 14th of June let us know and I'll contact the operator on your behalf.
Thanks,
ThePOGG
Hi jc1999,
Has this issue been resolved?
Thanks,
ThePOGG
Hi jc1999,
I'm following-up in the above?
Thanks,
ThePOGG
Hi jc1999,
If we have not heard from you by Friday the 12th of July I'll assume you no longer require our assistance and close this complaint.
Thanks,
ThePOGG
Leave a Reply
You must be logged in to post a comment.
OVERALL RATING:
Reliability:
Software & Games:
Payout Speed:
Customer Service:
We’ve written our fair share of new casino reviews. And what we’ve found is that most new casinos suck.
Why do they suck?
For various reasons, such as:
They don’t offer anything new
Poor customer experience
Non-existent customer support
Ties with shoddy software providers
And more
But this review is different. We’re a bit more optimistic because we’re going to talk about Café Casino – a brand new casino that launched in 2016.
We feel differently about them because they have (at the very least) business ties to Bovada.lv, Slots.lv, Bodog and Ignition Casino – all casinos we recommend on this site. For that reason, we feel Café Casino is a bit better than your average new casino.
But let’s get one thing straight –
This doesn’t mean you should trust this casino outright. Or, that you should forego any due diligence. Or, that you can skip reading this review.
We’re not saying that at all – because you shouldn’t.
All we’re saying is you can be more optimistic – maybe let your guard down and give these guys a fighting chance – because they’re in good company.
Assuming they’re a good fit for you. But there’s only one way to find out.
Enjoy the review.
Banking
Here are the banking options Café Casino accepts, along with their processing times and min/max limits.
For Deposits:
Process Time
Maximum
1-10 days
$1,000
1-10 days
$1,000
1-10 days
$1,000
24 hours
$5,000
All deposits are free. This is a BIG PLUS considering Bovada and Ignition Casino charge fees on their deposits.
For Withdrawals:
Process Time
Maximum
1-3 days
$3,000
1-3 days
$3,000
1-3 days
$3,000
24 hours
$2,500
Up to 2 weeks
$3,000
One interesting thing about their cash out options is that they post higher limits for VIP players. You can cash out as much as $3,000 for bitcoin, $2,500 for credit cards and $9,500 for bank wires if you’re a VIP member.
Café Casino doesn’t post their fees on their site. When we asked them about it, they sort of danced around the topic and recommended we use bitcoin. When asked again, they said it depends.
We would’ve liked a more straightforward response. But other than that their banking is par for the course.
Shortlist of Casino Promotions
Café Casino doesn’t have as many offers as we’d like. But it’s possible it’s because they’re new. We’ll cut them some slack now, and reevaluate their offers again in 6-12 months.
Here’s what they got for now.
Welcome Bonus
You get to choose from two welcome offers:
Super Play
No-Max
The Super Play is a 500% match bonus up to $1,000. Deposit the max $1,000 and Café Casino will give you an additional $5,000. Your total bankroll will be $6,000.
This is easily one of the largest, if not these largest bonus (from a legit casino) available to American players. It has an average 35x rollover.
The No Max is a 100% match bonus up to $1,000. Deposit the full amount and you’ll have $2,000 total to play with.
Note:
The ‘no max’ bit refers to there not being a limit to the amount of winnings you can cash out while using the bonus.
The playthrough for this offer is 25x, which is approx. 33% better than the first bonus. You’ll get less money, sure, but you’re more likely to clear the offer and walk away with extra money in your pocket.
Last up, there’s a $10 free chip offer for all players who haven’t made a deposit. You don’t have to make a deposit to get it, but you do have to roll it over 60x, and you’re limited to $125 in winnings.
And like most casinos, Café Casino has a few exceptions regarding their rollover requirement. Some games will only clear a fraction of the total rollover if you choose to play them while on a bonus.
Here are those games and their rollover requirements:
Pai Gow, Tricard Poker, Let’Em Ride, and Caribbean Poker all count 20%.
All types of video poker, most types of blackjack, and baccarat count 10%.
Single deck blackjack and double deck blackjack, craps, and roulette only count 5% toward your wagering requirements.
What this means is you’ll need to wager anywhere from 500x to 1200x, depending on the game you play and the offer you’re clearing.
What we like about this is how Café Casino lets you play roulette or single deck blackjack to clear their offers. Many casinos don’t.
On the other hand, it’s honestly not worth it if you have to wager thousands or tens of thousands to clear a couple hundred or even a couple thousand in bonuses.
The choice is yours, though.
$100 Refer-a-Friend Bonus
Refer friends to Café Casino and they’ll pay you $100. To receive the bonus, both you and your friend will need to deposit $25. This offer also has a 60x rollover.
This is a nice finder’s fee compared to other casinos who only pay you a percentage of your friends deposit. However, the $25 deposit (from you) and 60x rollover is a bit much.
And …that’s it for their core offers.
It’d be nice to have more bonuses or deals. But they ARE a newer casino, so perhaps this will change in the near future.
That said, they do have additional offers for existing customers:
10% Daily Cashback– Get cash back on your deposits if you don’t win.
Huge weekly bonuses– Giant bonuses, changing weekly, to claim on every deposit.
Weekly Prize Draw– Play for your chance to win a share of the $4,000 prize pool every week.
The cash back and bonuses get a little boost once you’ve made over $25,000 in lifetime deposits and earn 50,000 Café Points within any given month. That’s a nice little incentive to play more often.
Play More Than 200 Casino Games
The core of any online casino is their game selection. The larger the selection, the more diverse the selection, the better.
It looks like Café Casino’s on the right track.
They have more than 200 games to play from leading US-facing software companies, including Genesis Gaming, Real Time Gaming and Rival Gaming.
Here’s a list of all the games you can play.
Slots
Café Casino has more than 150 different slot machines. What’s great about their selection is the variety. You can play slots with:
Bonus rounds.
Features (think multipliers, cascading wilds, wilds, free spins, etc.).
Progressive jackpots.
Interactive stories (thanks to Rival Gaming’s i-Slot series).
Multiple paylines or ways to win.
And more. Here are the titles they currently offer:
Loco 7’s
5 Reel Circus
A Day at the Derby
A Switch in Time
All Aboard
Arabian Tales
Ares: The Battle of Troy
As the Reels Turn 1
As the Reels Turn 2
As the Reels Turn 3
Astral Luck
Atomic Age
Aussie Rules
Aztec’s Treasure
Baby Boomers: Cash Cruise
Best of Luck
Big Cash Win
Big Money Bigfoot
Birds of Fury
Blazin’ Buffalo
Bowled Over
Bust-A-Vault
Caesar’s Empire
Candy Cottage
Cash Money Mermaids
Chicken Little
Cirque du Slots
Cleopatra’s Coins
Cleopatra’s Gold
Coins of Olympus
Cosmic Quest I : Mission Control
Cosmic Quest II : Mystery Planets
Costume Party
Crazy Camel Cash
Cream of the Crop
Crystal Waters
DJ Moo Cow
Derby Dollars
Desert Kingdom
Diamond Cherries
Diamond Dazzle
Diamond Dozen
Diamonds Downunder
Diggin’ Deep
Dino Island
Dog Pound Dollars
Doo Wop Daddy-O
Dragon Princess
Dragons
Eggstravaganza
El Luchador
Fantastic Fruit
Fantasy Fortune
Fast Lane
Firestorm 7
Five Reel Bingo
Fixer Upper
Flea Market
Flying Colors
Food Fight
Football Frenzy
For Love & Money
Frogged
Fruit Frenzy
Future Fortunes
Gladiator Wars
Global Cup Soccer
Gnome Sweet Home
Gobblers Gold
Gold Rush
Goldbeard
Golden Gorilla
Goldenman
Grandma’s Attic
Gushers Gold
Heavyweight Gold
Hercules The Immortal
Heroes Realm
Hobo’s Hoard
Hole in Won
Ice Picks
Indiana Jane
Invasion
Jack the Ripper
Jacques Pot: Gourmet Slot
Japan-O-Rama
Jenny Nevada & The Diamond Temple
Jolly Roger’s Jackpot
Leonardo’s Loot
Lion’s Lair
Lion’s Roar
Lost Secret of Atlantis
Major Moolah
Metal Detector
Midway Madness
Milk the Cash Cow
Mister Money
Money Magic
Moonlight Mystery
Moonshiner’s Moolah
Mystic Wolf
Nuclear Fishin’
Ocean Treasure
One Million Reels BC
Opera Night
Panda Party
Pigskin Payout
Pistols & Roses
Psychedelic Sixties
Pub Crawlers
Queen Of Kings
Rain Dance
Red Sands
Red, White & Bleu
Reel Blood
Reel Crime 1: Bank Heist
Reel Crime 2: Art Heist
Reel Party
Reel Party Platinum
Reel of Fortune
Rock On
Roll out the Barrels
Ronin
Royal Reels
Scary Rich
Scary Rich 2
Scary Rich 3
Secret Garden
Sevens & Stripes
Sevens and Bars
Shamrock Isle
Sherwood Forest Fortunes
Shopping Spree
Silver Unicorn
Snow White & The Poison Apple
Snow Wonder
So 80’s
Spartan Warrior
Spy Game
Strike Gold
Summer Ease
Super Diamond Mine
Surf Paradise
Swinging Sweethearts
Tahiti Time
Tea Cup Dragons
The Back Nine
The Ghouls
Travel Bug
Treasure Island
Tycoon Towers
Vintage Vegas
You can play slots for as little as $0.01 per line (like a brick and mortar casino). It varies, but you can place bets as high as $100 to $150 (per spin).
Blackjack
Café Casino offers a smaller selection of blackjack games than what we’re used to. But it’s par for the course from Real Time Gaming (most US-facing) casinos.
New usa online casinos 2015. Here’s what you can choose from:
Blackjack (6 decks)
Double Deck Blackjack (2 decks)
European Blackjack (6 decks)
Perfect Pairs (6 decks)
Single Deck Blackjack (1 deck)
Zappit Blackjack (8 decks)
All their blackjack games have table limits of $1 to $500 per hand. These limits will work for most players, except for the rare few that want to play for thousands or tens of thousands per hand.
One common complaint we’ve seen about these games is how, if you split aces or tens and get a blackjack on either/both hands, you won’t be paid for a ‘natural’ blackjack at 3:2. Casino experts say this is an unusual rule – a rule that’s not in the player’s favor.
Table Games
Café Casino’s table game selection is on the small side, too. That side, the most popular games are there, so most players shouldbe happy.
Your options include:
Baccarat (6 decks)
Caribbean Hold’Em
Caribbean Stud Poker
Craps
European Roulette
Let ‘Em Ride
Pai Gow Poker
Roulette
Tri Card Poker (1 deck)
Vegas Three Card Rummy (1 deck)
Table limits vary from game to game. $1 is the common minimum table stakes. Max table stakes ranges from $100 to $500, depending on the game you’re playing.
Video Poker
They have nearly a dozen video poker titles. Your options include:
One thing we like about their video poker games is the different hand variations. You can play 1, 3, 10 or 52 hands at a time.
One thing we don’t care for so much is that, if you removed the ‘deluxe’ or ‘bonus’ variations of some of the games, you’ll find that you have fewer truly unique game variations to play. So, it’d be nice if they added a few more titles.
As for limits, you can play for as little as $0.01/hand, though it’s better strategy to bet the max 5-unit bet if you can swing it. That means betting a min of $0.05 per round.
The max you can bet per hand is $25, or $125 if you make the 5-unit bet.
Specialty Games
They have a nice and diverse selection of ‘specialty’ games. The titles you can play include:
30-Ball Bingo
80-Ball Bingo
American Bingo
Beach Bums
Cast for Cash
Cavalier Cash
European Bingo
Gunslinger’s Gold
Itchin’ 2 Win
Keno
Penguin Payday
Pirates Pillage
Sudoku Box Game
The Glam Life
Tiki Treasure
Stakes vary from game to game, but $0.01 will be the lowest min bet you can make.
Software Compatibility + Mobile
We couldn’t find a download link anywhere on their site. This leads us to believe they don’t have one, but instead you’re to play in their instant play casino from your browser.
Pro Tip:
Read our no download casino pages to learn why these are almost always better than casino downloads.
You can play from any compatible browser, though the most common and your best options will be Chrome, Safari and Internet Explorer. Any operating system who support these browsers (Windows, Mac, Linux) should be able to play here.
Mobile Casino
During our review, we also checked out their mobile casino.
The good news is – as best as we can tell – you don’t need to download an app to play their games. Their website is mobile responsive, which means all you have to do is go to their site from your phone or tablet.
What’s so-so about their mobile casino is that we noticed that some of their game sections, like blackjack, are even smaller than their desktop version. They have few blackjack, table and video poker game selections as is, so it’d be nice if they included all of them for mobile players.
The bad news is we couldn’t tell for sure if all sections were affected because our browser crashed several times while trying to use their site (on an iPhone 6s using Google Chrome).
Edited to add: We later realized our browser would crash whenever we tried to scroll too quickly through their list of games. When we took our time and scrolled through their games slowly, we didn’t have any problems.
We also found out that every section of their mobile casino is a ‘lite’ version of their desktop casino.
Overall Impression
They have a solid selection of games. It’s a good mix of slots, table and video poker games. Though it’d be nice to have more options in some areas, especially in their mobile casino.
That said, other than our comments above, it’d also be nice to see live dealer table games or even licensed slots. But are a challenge, though, given this is a US-facing site. Most, if not all software companies who have these games won’t work with them.
So, this is a minor complaint, and nothing we can truly hold against Café Casino.
Support
If you have any questions or need help, you can reach out to Café Casino’s support team using the following options:
Email – [email protected]
Phone – 1-888-364-1850
It’d be nice to see live chat, but so long as their email and phone support is fast and helpful enough – and we have no reason to think they won’t be – then you probably won’t miss the live chat option.
Things We Like About Café Casino
Here are the things we like most about Café Casino:
Easy Withdrawal Casinos
In a way, they’re connected to Bodog, Bovada, Ignition Casino and Slots.lv. Everyone one of these gambling operators have a positive reputation.
We like how they give you two options for their welcome bonus.
They have more than 200+ casino games. A large percentage of these are mobile-compatible.
They charge no fees on deposits (unlike their Bovada and Ignition Casino).
To summarize – Café Casino is in good company. And, in many ways they’re similar to their cousin sites, yet different enough (like no banking fees, for example) to justify existing.
Cafe Casino Withdrawal
Things They Can Improve
Here are some of the things we think Café Casino can improve:
They don’t have many promotions. And the information about any ongoing promotions they have is vague.
A few of their offers have outrageous playthrough requirements. What’s more is you cannot earn points while using bonus dollars.
Their cash out limits are relatively low (unless you’re a VIP member).
They have a generic About Us page. Some people care about who they’re doing business with. Café Casino should write up a more detailed page.
Cafe Casino Withdrawal Bonus
To summarize – we’d like to see more information about the company and their ongoing offers. Their withdrawal limits and some bonus playthroughs can be improved, too.
Conclusion
Bottom line – we’re liking what we’re seeing from Café Casino.
What’s great about them is they’re not carbon copies of Bovada or Ignition. There are enough differences here between their banking fees, offers and games to still justify having an account.
No Max Withdrawal Casino
That said, they only offer an online casino with no intention (as far as we know) to add a sportsbook or poker room. For that reason, it might make more sense for some players to check out Bovada or Ignition Casino instead.
Cafe Casino Withdrawal Rules
But if you’re only interested in casino games, or perhaps you simply need a change of pace or a new bonus to clear, then – as of now – we see no reason why you shouldn’t give Café Casino a shot.
Join Today at Café Casino!
This review was made by: LegitGamblingSites.com Rating: 3.7 out of 5